Fast US Shipping | 30-Day Risk-Free Return | 100% Secure Checkout | Professional Outdoor Grade
Fast US Shipping | 30-Day Risk-Free Return | 100% Secure Checkout | Professional Outdoor Grade
Shipping Policy
At Luviacamp, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
1. Does Luviacamp ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Bahamas Yemen Cuba Iran Sudan Syria Israel
2. How much does shipping cost?
Luviacamp’s Nitro Express Shipping® system provides Free-Shipping, Super-Fast! Free shipping on orders over $79, with low-price, flat-rate shipping on Just About Everything else. Some exclusions apply. Additional fees for certain items.
PS. We have free shipping site-wide promotions during the sale season. Stay tuned!
Note: “Free shipping for orders over $79.99 USD” is only available for use on regular-priced items.
Shipping costs are calculated at checkout and vary depending on the product weight and your shipping location. We strive to ensure shipping charges are affordable. However, we are at the mercy of our shipping carriers.
Hope my explanation is able to assist you. Please feel free to let us know if you have any further questions.
3. Wrong Shipping Information
If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours. Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel. Contact us at contact@luviacamp.com
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click: TRACK MY ORDER to track the shipment status.
If the above page does not work, pls check it on the page: https://www.17track.net/en
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at contact@luviacamp.com. We’ll either resent a new one to you or give you a full refund.
Refund Policy
RETURNS
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Several types of goods are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened - Any item that is not in its original condition is damaged or missing parts for reasons other than our mistake - Any item returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
DELAYED OR MISSING REFUNDS (IF APPLICABLE)
The refund will arrive within 7 days, if you still haven't received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often 1-2 days processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us at contact@luviacamp.com.
ITEMS FOR SALE (IF APPLICABLE)
Only regular priced items can be refunded; Unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email contact@luviacamp.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift card will be sent to you. If the item was not marked as a gift when purchased, or if the order was shipped to you by the gift giver, we will send a refund to the gift giver and they will know about your return.
SHIPPING
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for the exchanged product to reach you may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please contact our customer service at contact@luviacamp.com for the return address.
Free Shipping on $79+ Orders*
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